PRIVACY POLICY
GORGONIA, d.o.o.
Putnička agencija, ugostiteljstvo i turizam
VAT: 07693924326
Address: Veli Rat, Šetnica Verona 18
Phone: 023 378153
Website: www.gorgonia.hr
Email: info@gorgonia.hr
1. Introduction
GORGONIA, d.o.o. (“we”, “us”, or “our”) is committed to protecting your personal data and your privacy. This Privacy
Policy explains how we collect, use, disclose, and protect your personal information in compliance with the
General Data Protection Regulation (GDPR).
2. Data We Collect
We may collect and process the following personal data:
- Contact Information: Name, address, email, and phone number.
- Booking Information: Details of services booked, including travel itineraries, accommodation, and other related details.
- Financial Information: Payment information such as credit card numbers and other payment details.
- Communication Data: Emails, messages, and other communications with us.
- Technical Data: IP address, browser type, and version, time zone settings, operating system, and platform.
3. How We Use Your Data
We use your personal data for the following purposes:
- To Provide Services: Managing bookings, reservations, and related travel services.
- Customer Support: Responding to inquiries, resolving complaints, and providing assistance.
- Marketing: Sending promotional materials, newsletters, and offers, only if you have consented to receive such communications.
- Legal Compliance: To comply with applicable laws, regulations, and legal requests.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: To fulfill our contractual obligations related to travel services.
- Consent: For marketing communications, where consent has been given.
- Legitimate Interests: For improving our services and ensuring security.
- Legal Obligation: To comply with legal requirements.
5. Data Sharing and Transfers
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Companies that provide services on our behalf, such as payment processors and booking platforms.
- Authorities: Regulatory bodies, law enforcement, and other governmental authorities if required by law.
6. International Transfers
Your personal data may be transferred outside the European Economic Area (EEA) to countries that do not have the same data protection laws as the EU. When such transfers occur, we ensure that appropriate safeguards are in place, such as the EU Standard Contractual Clauses.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Your Rights
Under GDPR, you have the following rights:
- Access: You can request access to your personal data.
- Rectification: You can request correction of your data if it is incorrect or incomplete.
- Erasure: You have the right to request deletion of your data, subject to legal obligations.
- Restriction: You can request restriction of the processing of your data.
- Portability: You have the right to receive your data in a structured, commonly used format.
- Objection: You can object to the processing of your data for direct marketing or legitimate interests.
- Withdraw Consent: You can withdraw your consent at any time.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
10. Cookies
Our website uses cookies to improve your experience. Below is a table of cookies used on our website:
| Cookie | Domain | Description | Duration | Type |
|---|---|---|---|---|
| pll_language | gorgonia.hr | The pll_language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way. | 1 year | Functional |
| pll_language | www.gorgonia.hr | The pll_language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way. | 1 year | Functional |
| _ga | .gorgonia.hr | The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 1 year 1 month 4 days | Analytics |
| _gid | .gorgonia.hr | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 1 day | Analytics |
| _gat | .gorgonia.hr | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. | 1 minute | Performance |
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
GORGONIA, d.o.o.
Address: Veli Rat, Šetnica Verona 18
Email: info@gorgonia.hr
Phone: 023 378153